Intended Audience: Local/Municipal Government: Agency
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Product Manager (IT Specialist)
This is a job description for the role of Product Manager (IT Specialist) from the 18F.
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Digital Public Benefits: Outlook 2025 at BenCon 2024
A panel of non-profit leaders discuss the future of digital public benefits, highlighting potential challenges and opportunities for 2025.
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Content Specialist/Creative Services Coordinator
This is a job description for the role of Content Specialist/Creative Services Coordinator from the City of Saint Paul.
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TANF Data Collaborative Pilot: Analyzing Application Denial Rates in Michigan
This brief describes the TANF Data Collaborative (TDC), an innovative approach to increasing data analytics capacity at state Temporary Assistance for Needy Families (TANF) agencies.
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Sharing Government Software: How Agencies are Cooperatively Building Mission-Critical Software
This report reviews the features of intergovernmental software cooperatives, examines several different examples, looks at different categories of cooperatives and their governance structures, and inventories known cooperatives both within and outside of the United States.
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FormFest 2024 Recap: Local Government Form Improvements
An event recap from one of FormFest 2024's breakout sessions featuring speakers from South Bend Indiana and others working on creating accessible legal forms.
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Senior Design Researcher
This is a job description for the role of Senior Design Researcher from the Canadian Digital Service (CDS).
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The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
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Tools to Manage and Share Content
This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs).
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Gender-Aware Guidelines and Standards for the City of Boston Services
Guidelines to support the implementation of the Gender Inclusion Ordinance.
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Customer Experience Specialist
This is a job description for the role of Customer Experience Specialist from the Centers of Excellence.
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User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing