Intended Audience: Local/Municipal Government: Agency
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Talent + Hiring Digital Service Purchasing Analyst I
This is a job description for the role of Digital Service Purchasing Analyst I from the City of Syracuse and NY Innovation Office.
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Procurement Ad Hoc Modular Contracting Guide
A toolkit discussing modular contracting.
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Procurement Testimony to the Michigan Senate Appropriations Committee on Technology Project Funding Appropriations
Waldo Jaquith from 18F gives testimony to the Michigan Senate Appropriations Committee on how to efficiently appropriate money to technology projects.
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Procurement Serving the Citizens—Not the Bureaucracy: A Strategic Vision for City Procurement
Report proposing that cities reimagine procurement as a public service, which can unlock a world of ideas for change and improvement.
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Human-Centered Design Preparing for Human-Centered Redesign
The Beeck Center for Social Impact + Innovation at Georgetown University and the nonprofit design studio Civilla teamed up to co-author a set of guides to prepare for human-centered redesign
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User Research What we learned from talking to 27 families about their experiences applying for child care benefits
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
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Strategy Digital Service Team Mapping
A living dataset housing information related to various digital service teams.
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User Research User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
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Accessibility Usability testing kit
A collection of guidelines and templates to help you check the usability of election materials
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Human-Centered Design Why Governments Should Prioritize UX for Everyone
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
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User Research Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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User Research City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.