This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This article details the collaboration between Miami-Dade County, community partners, and technologists to enhance climate resilience by allowing residents to report and access information on extreme heat conditions affecting their commutes.
This report offers best practices for public agencies implementing digital identity verification, emphasizing privacy, equity, and security in the delivery of government services.
This guide outlines free and low-cost digital inclusion resources available in Long Beach, CA, including internet access, device distribution, digital skills training, and job readiness programs.
An overview of direct cash programs and innovations in the U.S., exploring how unconditional cash transfers promote economic stability, mobility, and well-being.
A curated toolkit of plain-language writing resources, training, and guidance aimed at helping government and public-service staff create accessible, easily understood communications.
As they transition to providing more services online, there are ways governments can get creative working around talent shortages and entrenched bureaucracies.
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
There are frameworks available that could inform the standardization of communicating rules as code for U.S. public benefits programs. The Airtable communicates the differences between the frameworks and tools. Each entry is tagged with different categories that identify the type of framework or tool it is.
