Intended Audience: Local/Municipal Government: Agency
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Policy Delivery Team Lead
This is a job description for the role of Policy Delivery Team Lead from the Canadian Digital Service (CDS).
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Crafting a Theory of Change for Digital Transformation in Government
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
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Digital Identity in Public Benefits
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.
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Data Steward Playbook
City of Baltimore Data Steward Playbook to support City Data Stewards in running data governance within their agency
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AI Data Readiness Checklist
A data artificial intelligence (AI) checklist from the Commonwealth of Virginia.
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Enhancing Cultural Responsiveness in Social Service Agencies
This OPRE brief provides strategies for enhancing cultural responsiveness in social service agencies, focusing on improving services for diverse communities through organizational change, staff development, and culturally informed program design.
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InnovateUS AI Resources
AI resources for public professionals on responsible AI use, including a course showcasing real-world applications of generative AI in public sector organizations.
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Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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All Things Artificial Intelligence
This session from FormFest 2024 walked attendees through some of the major changes AI is bringing to form design. Learn about the National Head Start Association’s use of AI to reduce administrative burden and the Canadian Digital Service’s tips for protecting government applications systems from AI.
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Improving Digital Service Design
This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions.
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Public Sector AI Playbook
The "Public Sector AI Playbook" provides public sector officers with practical guidance on adopting and implementing AI technologies to improve government operations, service delivery, and policymaking.
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What Makes a Good AI Benchmark?
This brief presents a novel assessment framework for evaluating the quality of AI benchmarks and scores 24 benchmarks against the framework.