Local/Municipal Government: Agency Archives - Page 11 of 38

Innovation Coordinator

This is a job description for the role of Innovation Coordinator from the City of Philadelphia Office of Innovation & Technology.

City of Philadelphia Office of Innovation & Technology

Talent + Hiring

Customer Experience Specialist

This is a job description for the role of Customer Experience Specialist from the Centers of Excellence.

IT Modernization Centers of Excellence
2020

Communications

City of Santa Ana Done/Doing Update Repository

The City of Santa Ana's 'done/doing' update repository.

City of Santa Ana
2023

Human-Centered Design

Sneak Peek of DC’s Field Guide to Fix Government Forms

Get an exclusive first look at The Lab @ DC’s form design playbook with tips, lessons, and engagement strategies from redesigning 60+ forms.

The Lab @ DC
2025

Talent + Hiring

Talent Toolkit

This resource provides strategies, practical examples, and templates for attracting, developing, and retaining a high-performing digital service workforce.

U.S. Digital Response (USDR)
2024

Management

Creating Impact in Digital Government: Successes, Challenges and Strategy of New York City’s Mayor’s Office of the Chief Technology Officer

Across the United States, a number of state and local governments are embarking on digital transformation efforts. This case study is part of the Beeck Center’s Digital Service Teams project, which is learning how leading government digital service units are introducing new approaches to service delivery. Beeck Center researchers are documenting work as it happens, including analyzing challenges and opportunities, and disseminating this information to benefit both the people of New York City and collaborators in other governments.

Beeck Center for Social Impact + Innovation
2022

Change Management

Wielding a Theory of Change for Digital Transformation in Government

This essay explores how a ToC is made explicit with various audiences.

Beeck Center for Social Impact + Innovation
2023

Diversity, Equity + Inclusion

Gender-Inclusive Data Collection in the City of Boston: A Digital Service Network Spotlight

The Digital Service Network (DSN) spoke with Chief Digital Officer (CDO) Julia Gutiérrez of the Digital Services (DS) Team in the Department of Innovation and Technology (DoIT) and Chief Mariangely Solís Cervera of Boston’s Equity and Inclusion Cabinet.