This blog discusses the 988 Suicide and Crisis Lifeline, a nationwide initiative aimed at providing accessible, immediate support for individuals experiencing mental health crises through the easy-to-remember number 988.
Guidance on improving how well AI systems can understand digital content. It emphasizes using machine-readable formats and applying clear content design strategies to enhance both AI processing and human accessibility
A policy paper from the OECD examining how emerging technologies such as artificial intelligence, blockchain, and virtual reality can help governments address challenges in civic participation and strengthen democratic engagement.
Organisation for Economic Co-operation and Development (OECD)
Michigan's UIA director, Julia Dale, is leading the agency through transition by prioritizing lived experience, hope, grit, and values. Virginia's SNAP Program Manager, Michele Thomas, highlighted the success of Sun Bucks, a summer EBT child nutrition program that fed over 700,000 kids in its first year.
A strategic "playbook" for organizing and sustaining digital service meetups, specifically focusing on fostering communities of practice within the public sector and civic tech spaces.
The first edition of this storytelling series explores the critical role of cognitive accessibility in digital government services through the personal experiences of a scholar and a mother navigating a complex bureaucracy.
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
Propel describes how its mobile app outreach campaign helped millions of Medicaid enrollees navigate renewal during the post-pandemic “unwinding” by driving action through notifications, messaging, and in-app tools.
An April 2024 Chief Digital Service Officers (CDSO) gathering included discussions about the realities of digital service leadership in government. These discussions are summarized in infographics offering valuable perspective to emerging digital service teams.
