Intended Audience: General
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Digital Identity 
Digital Identity: Emerging Trends, Debates and Controversies
This academic review covers the broad range of arguments, trends, and patterns from the emerging field of digital identity scholarship.
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Human-Centered Design 
Driving Medicaid Renewals via the Providers App
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Automation + AI 
What the Digital Benefits Network is Reading on Automation
In this piece, the Digital Benefits Network shares several sources—from journalistic pieces, to reports and academic articles—we’ve found useful and interesting in our reading on automation and artificial intelligence.
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Automation + AI 
A Human Rights-Based Approach to Responsible AI
This paper argues that a human rights framework could help orient the research on artificial intelligence away from machines and the risks of their biases, and towards humans and the risks to their rights, helping to center the conversation around who is harmed, what harms they face, and how those harms may be mitigated.
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Automation + AI
Algorithmic Accountability: Moving Beyond Audits
This report explores how despite unresolved concerns, an audit-centered algorithmic accountability approach is being rapidly mainstreamed into voluntary frameworks and regulations.
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Automation + AI 
Assembling Accountability: Algorithmic Impact Assessment for the Public Interest
This project maps the challenges of constructing algorithmic impact assessments (AIAs) by analyzing impact assessments in other domains—from the environment to human rights to privacy and identifies ten needed components for a robust impact assessment.
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Automation + AI 
Artifice and Intelligence
This piece outlines the Privacy Center’s decision to stop using the words “artificial intelligence,” “AI,” and “machine learning” in their work.
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Human-Centered Design 
City of Philadelphia Equitable Community Engagement Toolkit
The Equitable Community Engagement Toolkit is a toolkit created by City of Philadelphia engagement practitioners and community members to help improve equitable collaboration with the community the City serves.
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Human-Centered Design 
Accessible Numbers
Use the accessible numbers project to design services for people who need help with numbers.
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Management 
Employee Highlight from the City of Boston
Employee highlight of Allen Young from the City of Boston's Public Works Department.
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Management 
The Shift to Servant Leadership: How Federal Agencies Can Support States, Territories, and Communities After the Pandemic
A blog discussing how federal agencies can support states, territories, and communities after the pandemic.
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Product Management 
NHS.uk Roadmap
The roadmap for NHS.uk