This policy brief explores how public procurement can serve as a primary demand-side driver to establish digital sovereignty across the European Union.
A research report examining how privacy and security risks are unevenly experienced across socioeconomic, racial, and ethnic groups, and how digital inequality shapes people’s exposure to harm and access to protective resources.
This section of the Building Resilience plan outlines strategies to expand access to unemployment insurance (UI) for underserved populations and improve benefit adequacy through system reform, outreach, and data-driven equity efforts.
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
This section of the Department of Labor’s Building Resilience plan focuses on improving customer experience across unemployment insurance (UI) systems by promoting timely, accessible, and equitable service delivery for all claimants.
This report offers a detailed assessment of how AI and emerging technologies could impact the Social Security Administration’s disability benefits determinations, recommending guardrails and principles to protect applicant rights, mitigate bias, and promote fairness.
Closing the Medicaid coverage gap could significantly reduce healthcare disparities as 65% of those affected are people of color, specifically impacting low-wage workers and caregivers who often experience economic and health vulnerabilities.
This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.
The Better Government Lab at the McCourt School of Public Policy at Georgetown University has developed a new scale for measuring the experience of burden when accessing public benefits. They offer both a three-item scale and a single-item scale, which can be utilized for any public benefit program. The shorter scales provide a less burdensome way to measure by requiring less information from users.
In 2018 the Better Identity Coalition released a Policy Blueprint outlining five key initiatives that to solve the majority of America’s challenges in the digital identity space. This report from 2024 grades progress on each of the original Blueprint’s five key initiatives – as well as the 19 items that were contained in the “action plan” to support those initiatives.
This book is an in-depth exploration of federal programs and controversial legislation demonstrating that administrative burden has long existed in policy design, preventing citizens from accessing fundamental rights. Further discussion of how policymakers can minimize administrative burden to reduce inequality, boost civic engagement, and build an efficient state.
