Intended Audience: Federal/National Government: Agency
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2024 Edition: Account Creation and Identity Proofing in Online Supplemental Nutrition Assistance Program (SNAP) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include SNAP.
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AI and Benefits: When Tech Becomes Policy
This panel discussion from the Academy's 2025 Policy Summit explores the intersection of artificial intelligence (AI) and public benefits, examining how technological advancements are influencing policy decisions and the delivery of social services.
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Program Recertification Costs: Evidence from SNAP
This article analyzes the impact of interview assignment timing on the success of recertification and continued participation in SNAP.
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WIC and Medicaid Collaboration Landscape Toolkit
This toolkit helps state Medicaid and WIC agencies collaborate to increase WIC participation and improve maternal and child health outcomes.
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MyFile: A Collaborative and Open-Source Approach to Transforming Public Service Delivery
This report details the development and deployment of My File, an open-source digital document management tool designed to help individuals securely store and share documents needed to access public services.
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Complexity, errors, and administrative burdens
Errors in administrative processes are costly and burdensome for clients but are understudied. Using U.S. Unemployment Insurance data, this study finds that while automation improves accuracy in simpler programs, it can increase errors in more complex ones.
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Digital Identity Community of Practice Kick-Off
This video documents the Digital Benefits Network's Digital Identity Community of Practice launch, covering mission review, 2025 goals, California authentication innovations, and peer networking for equitable and effective digital identity in public benefits.
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InnovateUS What Works: Fast Field Scanning with AI Course
This course is designed to help public professionals accelerate the process of finding and implementing urgently-needed evidence-based solutions to public problems.
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Artificial Intelligence and Worker Well-Being: Principles and Best Practices for Developers and Employers
These principles and best practices for AI developers and employers to center the well-being of workers in the development and deployment of AI in the workplace and to value workers as the essential resources they are.
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Artificial Intelligence and Worker Well-Being: Principles and Best Practices for Developers and Employers
These principles and best practices for AI developers and employers to center the well-being of workers in the development and deployment of AI in the workplace and to value workers as the essential resources they are.
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Insights Into Hiring for Digital Service Teams
A report examining hiring practices, challenges, and lessons learned of digital service teams.
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UK Guidelines for AI Procurement
These guidelines provide UK government organizations with best practices for responsibly and effectively procuring artificial intelligence (AI) systems.