Testing (and re-testing) your designs with users will help you build the best possible product. Our Validate Methods cover varied testing scenarios and potential user groups.
Building on our February 2022 report Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net, the Beeck Center’s Digital Benefits Network (DBN) recently held a convening to share progress and potential in digitizing benefits eligibility and to begin addressing how a national approach could be started.
This report outlines a dozen fintech and civic tech organizations working across fourteen safety net programs to show what’s possible when modern technology is married to a consumer insights perspective.
NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
A profile on FormFest speakers Paul Pistorius and Julian Rosner, featuring stories about their motivations for working on public sector form innovation.
