Intended Audience: Federal/National Government: Agency
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Civilla Practica: Learn to Design Institutions that Put Humans First
Online courses from Civilla to help you build capacity and deliver impact at scale – designed for government staff and advocates.
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AI-Ready: An Evaluation Guide for Health and Human Services Agencies
This is a practical tool designed to help government agencies make informed, responsible decisions about adopting AI technologies.
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Education Forms From Preschool to College
This session from FormFest 2024 features the South Carolina Early Childhood Advisory Council’s work developing a single portal to integrate applications for publicly funded programs and services, and the office of Federal Student Aid’s work on the FAFSA form.
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2024 Edition: Account Creation and Identity Proofing in Online Supplemental Nutrition Assistance Program (SNAP) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include SNAP.
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AI-Powered Rules as Code Government Briefing
The DBN and MDI held a government briefing of their top takeaways from their recent research on AI-Powered Rules as Code.
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To AI or Not To AI: A Practice Guide for Public Agencies to Decide Whether to Proceed with Artificial Intelligence
This guide helps public agencies assess whether to use AI by providing a structured framework to evaluate appropriateness, risks, and alternatives.
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AI Strategy for the Federal Public Service 2025-2027
This strategy document establishes a governance framework and roadmap to ensure responsible, trustworthy, and effective AI use across Canadian federal institutions.
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State of Bureau Websites and Digital Services: Response to 21st Century Integrated Digital Experience Act reporting requirement
This report outlines the current status and modernization plans for CFPB websites and digital services, as required by the 21st Century Integrated Digital Experience Act (IDEA).
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Complexity, errors, and administrative burdens
Errors in administrative processes are costly and burdensome for clients but are understudied. Using U.S. Unemployment Insurance data, this study finds that while automation improves accuracy in simpler programs, it can increase errors in more complex ones.
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Artificial Intelligence and Worker Well-Being: Principles and Best Practices for Developers and Employers
These principles and best practices for AI developers and employers to center the well-being of workers in the development and deployment of AI in the workplace and to value workers as the essential resources they are.
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Human-Centered Change Management Webinar & Presentation
This webinar shares a human-centered approach to change management — from product design to implementation.
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The Product Model in Government
The article suggests that applying a product model to government agencies can enhance service effectiveness and public impact.