A report that defines what effective “human oversight” of AI looks like in public benefits delivery and offers practical guidance for ensuring accountability, equity, and trust in algorithmic systems.
The report examines how current remote identity proofing methods can create barriers to Medicaid enrollment and suggests improvements to ensure equitable access for all applicants.
These principles and best practices for AI developers and employers to center the well-being of workers in the development and deployment of AI in the workplace and to value workers as the essential resources they are.
This report outlines state Medicaid program priorities, including expanding access to services, addressing health disparities, and implementing cost-containment measures amid post-pandemic uncertainties.
The team developed an AI solution to assist benefit navigators with in-the-moment program information, finding that while LLMs are useful for summarizing and interpreting text, they are not ideal for implementing strict formulas like benefit calculations, but can accelerate the eligibility process by leveraging their strengths in general tasks.
The "Public Sector AI Playbook" provides public sector officers with practical guidance on adopting and implementing AI technologies to improve government operations, service delivery, and policymaking.
This section of the Department of Labor’s Building Resilience plan focuses on improving customer experience across unemployment insurance (UI) systems by promoting timely, accessible, and equitable service delivery for all claimants.
This memorandum provides guidance to Federal agencies on how to broaden public participation and community engagement to improve government decision-making, enhance transparency, and build trust by engaging with communities, especially underserved groups.
