A visual journey map that outlines the end-to-end steps, roles, and decisions involved in procuring cloud migration support services for modernizing a legacy system.
A research report examining how privacy and security risks are unevenly experienced across socioeconomic, racial, and ethnic groups, and how digital inequality shapes people’s exposure to harm and access to protective resources.
An evaluation report assessing the performance of “Consult,” an AI-powered tool developed by the UK government’s Incubator for AI (i.AI), to analyse public consultation responses for the Scottish Government.
Government of Scotland Department for Science, Innovation and Technology (DSIT)
This report analyzes how SNAP households redeemed their benefits in FY 2022, examining transaction frequency, benefit exhaustion timing, store types, online purchasing, and the effects of pandemic-related policy changes.
A public event that explored workers’ real-world experiences with unemployment insurance systems, focusing on barriers, inequities, and policy insights from their perspectives.
A public summary of findings from an AI trust study showing how Canadians perceive and trust different AI designs on the official government website, particularly preferring custom, transparent AI experiences over general third-party AI tools.
This report documents the key lessons learned from the UK Universal Credit Programme between 2010 and 2025, reflecting on the program’s management, implementation, and development over its lifecycle.
A guidance page explaining how government teams should evaluate and use commercial-off-the-shelf (COTS) products and services when building digital public services.
This brief describes the TANF Data Collaborative (TDC), an innovative approach to increasing data analytics capacity at state Temporary Assistance for Needy Families (TANF) agencies.
This article examines the concept of "viral cash" and suggests that the future growth of basic income programs will depend on advocacy networks rather than traditional policy diffusion across jurisdictions.
In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
U.S. Department of Health and Human Services (HHS)
This Urban Institute report highlights how immigrant and mixed-status families continued to avoid safety net programs in 2023 due to lingering fears around the public charge rule.
