Intended Audience: Federal/National Government: Agency
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Creating a Hiring Question Bank for Digital Service Teams
Event recap from DSN Webinar: Digital Service Team Hiring Insights and Question Bank
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A Gov How-To Guide For Recruiting User Research Participants
The U.S. Digital Response (USDR) developed a guide for recruiting user research participants for user research in a government setting.
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Software Sharing Models
This article provides examples of a range of different software sharing models.
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Ad Hoc Modular Contracting Guide
A toolkit discussing modular contracting.
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Gathering feedback with customer panels
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
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Facilitator/Conversation Designer
This is a job description for the role of Facilitator/Conversation Designer from the City of Austin.
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Innovation Adoption Lead
This is a job description for the role of Innovation Adoption Lead from the Centers of Excellence.
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Platform SRE Developer
This is a job description for the role of Platform SRE Developer from the Canadian Digital Service (CDS).
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Civic Innovation Fellow
This is a job description for the role of Civic Innovation Fellow from the City and County of San Francisco Mayor's Office of Civic Innovation (MOCI).
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Customer Experience Specialist
This is a job description for the role of Customer Experience Specialist from the Centers of Excellence.
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Text to Connect: Using Text Message Outreach to Reduce SNAP Churn (Full Guide)
This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.
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18F Methods Collection
A collection of tools to bring human-centered design into your project.