Federal/National Government: Agency Archives - Page 16 of 47

Communications

Spanish Translation Guide for Unemployment Insurance

Guidelines and resources to help improve Spanish translations for unemployment insurance (UI) content

U.S. Digital Response (USDR)
2023

Talent + Hiring

Cloud Consulting Technical Lead

This is a job description for the role of Cloud Consulting Technical Lead from the 18F.

18F
2018

Digitizing Policy + Rules as Code

OpenFisca: Write rules as code

OpenFisca provides a syntax for writing Rules as Code.

OpenFisca

Communications

Text to Connect: Using Text Message Outreach to Reduce SNAP Churn (Full Guide)

This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.

Beeck Center for Social Impact + Innovation
2022

Policy

Response to RFI: Center for WIC Modernization and Delivery

In this RFI response, APHSA draws on its work with members to align programs and agencies in human services to inform WIC modernization and delivery.

American Public Human Services Association (APHSA)
2021

Human-Centered Design

8 Tips for Governments to Mitigate Call Center Volume

This article describes tangible steps state governments can take to manage call volume.

U.S. Digital Response (USDR)
2020

Digitizing Policy + Rules as Code

Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net

This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.

Beeck Center for Social Impact + Innovation
2022

Talent + Hiring

Talent Toolkit

This resource provides strategies, practical examples, and templates for attracting, developing, and retaining a high-performing digital service workforce.