This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
The folder for the Montgomery County Library Website Redesign contains draft materials, including design specifications of the current menu, an audit of menu items, and wireframes for the new homepage layout, providing a foundation for the site's improved structure and navigation.
This playbook outlines the ways Community Action and human services agencies worked together to meet the pandemic challenge—what worked well, obstacles and difficulties, and lessons learned to inform the path forward, partnering to achieve a more equitable recovery. It also explains how communities have leveraged opportunities to partner on approaches that hold the promise of deeper, longer lasting changes for families—work shaped by families’ wishes and strengths and designed to advance both family-level and systems-level change.
American Public Human Services Association (APHSA)
This session from FormFest 2024 focuses on accessibility, featuring British Columbia’s work to improve legal form usability and tips from the Wisconsin Department of Public Instruction on making forms more accessible overall.
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
This report offers best practices for public agencies implementing digital identity verification, emphasizing privacy, equity, and security in the delivery of government services.
The Digital Benefit Network's Digital Identity Community of Practice held a session to hear considerations from civil rights technologists and human-centered design practitioners on ways to ensure program security while simultaneously promoting equity, enabling accessibility, and minimizing bias.
The team developed an AI solution to assist benefit navigators with in-the-moment program information, finding that while LLMs are useful for summarizing and interpreting text, they are not ideal for implementing strict formulas like benefit calculations, but can accelerate the eligibility process by leveraging their strengths in general tasks.
Defining a product in government digital services is crucial, as it serves as the means through which a service is delivered to the public, and understanding its attributes ensures effective and continuous improvement.
