Intended Audience: County Government: Agency
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Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
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Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
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Research and Evaluation Practice Lead
This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
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Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.
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The Integral Pillars for Digital Benefits Delivery: Access, Security, and Accuracy at BenCon 2024
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
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U.S. Public Participation Playbook
A resource for government managers to effectively evaluate and build better services through public participation
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What works in training government partners: insights and recommendations
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
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Investigating the Structures and Budgets of Digital Service Teams
Presentation covering the findings of a research study analyzing the structural and budgetary layout of of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels.
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Partner Success Coordinator
This is a job description for the role of Partner Success Coordinator from the City of Philadelphia.
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Community Centered Designer
This is a job description for the role of Community Centered Designer from the City of Durham.
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Senior Civic Innovation Specialist
This is a job description for the role of Senior Civic Innovation Specialist from the City of Pittsburgh Department of Innovation and Performance.
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Digital Services Manager
This is a job description for the role of Digital Services Manager from the City of Portland, OR.