Intended Audience: County Government: Agency
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Designing More Accessible Gender Questions for Government Forms: A Digital Toolkit
This toolkit outlines actionable changes for government practitioners looking to improve the accuracy and accessibility of the questions on their forms that collect information about a user’s gender.
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AI-Powered Rules as Code Government Briefing
The DBN and MDI held a government briefing of their top takeaways from their recent research on AI-Powered Rules as Code.
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ASAP PDF
An AI-powered application for navigating PDF Accessibility audits.
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Building Teams That Last
This brief highlights strategies for hiring, retaining, and upskilling digital service teams to ensure long-term success in government.
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The Big Shift: An Analysis of the Local Cost of Federal Cuts
This report examines how recent federal spending cuts and policy changes are shifting costs onto county governments, potentially burdening local budgets and services.
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Digital Doorways to Public Benefits: Beneficiary Experiences with Digital Identity: Executive Summary
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
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Tips and Tricks for Better Forms: A FormFest 2025 Profile
A profile on FormFest speaker Karissa Minnich, a civic design manager with The Lab @ DC, whose innovative approach to redesigning government forms has transformed paperwork into a model of human-centered design.
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Digital Doorways to Public Benefits: Beneficiary Experiences with Digital Identity
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provide new insights into people’s experiences with digital identity processes and technology in public benefits. This report details the project’s findings, directly highlighting the voices of beneficiaries through videos and photos.
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The Role of AI in Equitable Government Decision-Making
This report examines how governments use AI systems to allocate public resources and provides recommendations to ensure these tools promote equity, transparency, and fairness.
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Government of Canada Digital Standards
Canada’s Digital Standards are a set of principles that guide how public servants design, build, and run government digital services so they’re user-centered, accessible, secure, open, and trustworthy.
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Webinar Recording: Digital Doorways to Public Benefits
The Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University and Public Policy Lab co-hosted a webinar presenting breaking research on beneficiary experiences with digital identity processes in public benefits.
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Elevating Empathy Over Bureaucracy With AI Agents: A FormFest 2025 Profile
This FormFest profile highlights Riverside County’s pilot of AI-powered interviews that streamline benefit applications, reducing bureaucratic burden on families in crisis while freeing caseworkers to focus on human connection.