Management ACSI® Federal Government Study 2024 This study highlights a 2.2% increase in citizen satisfaction with federal services, reaching a seven-year high, driven by improvements in digital experiences, government processes, and complaint handling. American Customer Satisfaction Index (ACSI)2024
Digital Identity 2024 Edition: Account Creation and Identity Proofing in Online Child Care Assistance Program (CCAP) Applications This page includes data and observations about account creation and identity proofing steps specifically for online applications that include CCAP. Beeck Center for Social Impact + Innovation2025
