Benefits Program: UI: Unemployment Insurance
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Sprint 1 Report | Michigan Cross-Enrollment | Increasing cross-enrollment between unemployment insurance and supporting benefits in Michigan
Lack of cross-enrollment between unemployment insurance and public benefits in Michigan leaves many claimants without essential support.
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COBOLing Together UI Benefits: How Delays in Fiscal Stabilizers Affect Aggregate Consumption
States with antiquated COBOL-based unemployment insurance systems experienced significant delays in processing claims during the COVID-19 pandemic.
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Summer of CX Webinar Series: Improving CX for Benefit Access
This webinar session discusses how to address customer experience challenges presented by digital identity in public benefit programs.
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Project Snapshot: California Employment Development Department, User Personas for Government Technology Procurement
The California Employment Development Department (CA EDD) launched the EDDNext initiative to modernize benefit delivery, focusing on user-centric procurement for a new identity verification system.
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Expanding TANF Program Insights: A Toolkit for State and Local Agencies on How to Access, Link, and Analyze Unemployment Insurance Wage Data
This toolkit is designed to assist state and local TANF agencies in accessing, linking, and analyzing employment data from unemployment insurance (UI) systems.
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Paving the Road to ACCESS: Early Insights from the Aligned Customer-Centered Ecosystem of Supports & Services (ACCESS) Initiative
Through the ACCESS project, key collaborators have shared insights into current and future opportunities for alignment within their agencies, including potential enablers for and barriers to alignment activities.
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Improving State Unemployment Insurance Technology: A Guide for Advocates
This guide is intended to provide everything else, with a focus on the basics of UI technology projects, guidance on standards for equitable uses of technology, and strategies for how to have a positive impact on these projects.
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Voices of Washington’s Unemployed: Highlights and Analysis From 100 Interviews with Recent Unemployment Benefits Claimants in Washington State
Through the interviews, ULP sought to capture details of claimant experience, see how and why system failures occurred, and make recommendations for reform now—before another financial or public health crisis suddenly causes state unemployment rates to spike.
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How to Improve Unemployment Insurance for People with Disabilities
The report beings by briefly describing the challenge that disabled workers face in accessing UI and the benefits of reforming the system to better serve these workers. The report then presents a list of considerations for UI reform in the areas of administrative process and technology improvements as well as considerations for policy change.
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Rapidly Building Unemployment Services During the Pandemic
Nava partnered with California's Employment Development Department (EDD) to rapidly develop two cloud-based digital services, enhancing unemployment benefit access during the COVID-19 pandemic.
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Helping People with Low Incomes Navigate Benefit Cliffs: Lessons Learned Deploying a Marginal Tax Rate Calculator
This report details findings and lessons from a project to develop a calculator to help people anticipate how a change in earnings from employment would affect their net income and information on their estimated effective marginal tax rate.
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New Jersey’s Worker-centered Approach to Improving the Administration of Unemployment Insurance
This paper describes the policy choices, business practices, and technology innovations that the State of New Jersey is employing to ensure that the right people get benefits — accurately and on time.