Benefits Program: UI: Unemployment Insurance
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Human-Centered Design Customer Experience Principles for Unemployment Insurance
The blog post sets up a foundational perspective on CX principles for the state UI agencies.
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Policy Proposed Performance Standards for Equitable Access to Unemployment Insurance
This proposal recommends a set of new federal performance standards that would measure and improve UI access. The proposal is intended to supplement existing federal UI standards, but all UI standards and metrics should be periodically reevaluated and updated as the conditions facing unemployed workers and benefit delivery change.
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Policy Federal Standards Needed to Provide Equitable Access to Unemployment Insurance
This report explains how revised federal performance standards can be a powerful tool for increasing equitable access to UI benefits.
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Communications Unemployment Insurance Email Template Kit v1.0
This kit contains a collection of styles, components, and building blocks to quickly create action-forward emails for Unemployment Insurance programs within the U.S.
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Policy TANF Data Collaborative UI Wage Data Toolkit
This GitHub repository includes resources that users of the UI wage data toolkit may find helpful. It covers a variety of topics, including equity, data security, programming, and data QC tips. It also serves as a place for our team to continue to post information that the TANF Data Collaborative (TDC) pilot sites found useful during our partnerships with them.
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Data Expanding TANF Program Insights: A Toolkit for State and Local Agencies on How to Access, Link, and Analyze Unemployment Insurance Wage Data
This toolkit is designed to assist state and local TANF agencies in accessing, linking, and analyzing employment data from unemployment insurance (UI) systems. The toolkit provides practical guidance on using UI wage data for program monitoring, reporting, and evaluation, and it may be valuable for other human services agencies and policymakers interested in improving workforce outcomes. The report highlights four key sections, covering the purpose of the toolkit, challenges in accessing UI wage data, methods for linking data sources, and instructions for preparing data for analysis. Additionally, an accompanying GitHub repository offers open-source code and resources for data processing and analysis. This toolkit serves as a starting point for TANF leaders who want to access and analyze UI wage data and offers the essential building blocks you will need to get started on your data analysis journey.
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Digital Identity Dataset: Digital Authentication and Identity Proofing in Public Benefits Applications
On May 19, 2023, the Digital Benefits Network published a new, open dataset documenting authentication and identity proofing requirements across online SNAP, WIC, TANF, Medicaid, child care (CCAP) applications, and unemployment insurance applications.
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Unemployment Insurance IT Modernization Strategy
A guide to the strategy to help states move from monolithic, brittle unemployment insurance systems to modular, flexible solutions.
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Human-Centered Design Administrative Burden Scale
The Better Government Lab at the McCourt School of Public Policy at Georgetown University has developed a new scale for measuring the experience of burden when accessing public benefits. They offer both a three-item scale and a single-item scale, which can be utilized for any public benefit program. The shorter scales provide a less burdensome way to measure by requiring less information from users.
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Human-Centered Design Evaluating CX with Survey Design
In the Fall of 2022, the USDOL Office of Unemployment Insurance Modernization (OUIM) consulted with the Illinois Department of Employment Security (IDES) to provide hands-on support with IT modernization and customer experience strategy. Primary discussions focused on making informed product, service, and business decisions based on qualitative and quantitative data— how might IDES leverage existing data streams to identify the most pressing technology issues in their unemployment insurance system, and how might IDES act upon this information in a timely and impactful manner?
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Digital Identity Digital Authentication and Identity Proofing in Unemployment Insurance (UI) Applications
On May 19, 2023, the Digital Benefits Network published a new, open dataset documenting authentication and identity proofing requirements across online SNAP, WIC, TANF, Medicaid, child care (CCAP)applications, and unemployment insurance applications. This page includes data and observations about authentication and identity proofing steps specifically for online unemployment insurance applications.
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Human-Centered Design Unemployment Insurance Equitable Access Toolkit
The Unemployment Insurance Equitable Access Toolkit contains common equity recommendations, promising practices, and insights, represented visually as a different floor of an agency office building, compiled in one interactive document.