This resource provides guidance on streamlining enrollment across public benefit programs to improve efficiency, reduce administrative burdens, and enhance access for eligible individuals and families.
This webpage from the U.S. Department of Labor (DOL) provides guidance on improving mobile usability for Unemployment Insurance (UI) systems to enhance customer experience and accessibility.
This Issue Spotlight explores the challenges that recipients of public benefits programs offering cash assistance encounter in accessing funds through financial products or services, with a specific focus on assistance provided on prepaid cards.
This HuffPost article investigates the widespread failures of state unemployment websites during the COVID-19 pandemic, highlighting outdated technology, accessibility issues, and the human impact of these systemic breakdowns.
The Better Government Lab at the McCourt School of Public Policy at Georgetown University has developed a new scale for measuring the experience of burden when accessing public benefits. They offer both a three-item scale and a single-item scale, which can be utilized for any public benefit program. The shorter scales provide a less burdensome way to measure by requiring less information from users.
This report summarizes findings and observations on the implementation of Phase 1 of the U.S. Department of Labor’s Open UI Initiative, highlighting effective strategies, challenges, opportunities, and recommendations for supporting states’ UI modernization efforts.
This toolkit is designed to assist state and local TANF agencies in accessing, linking, and analyzing employment data from unemployment insurance (UI) systems.
This article explores innovative strategies to improve access to public benefits by reducing administrative barriers and leveraging technology for a more user-friendly experience.
The Advancing Economic Mobility for Low-Income Families report, published by the National Governors Association (NGA) Center for Best Practices, provides policy options for governors to strengthen economic security, workforce participation, and wealth-building opportunities for low-income families.
This U.S. Department of Labor (DOL) strategy outlines a roadmap for modernizing the Unemployment Insurance (UI) system to enhance efficiency, equity, and access for workers.
