Digital Identity Digital Doorways Research Artifact: Massachusetts UI Stimuli Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Unemployment Insurance. Public Policy Lab2025
Procurement COBOLing Together UI Benefits: How Delays in Fiscal Stabilizers Affect Aggregate Consumption States with antiquated COBOL-based unemployment insurance systems experienced significant delays in processing claims during the COVID-19 pandemic. Harvard University2024
Human-Centered Design Improving Unemployment Insurance Applications with CX Principles This resource contains principles and examples of high-impact improvements to consider making in different parts of the online application. U.S. Department of Labor (DOL)2023
