This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This analysis explores the potential reduction in poverty rates across all U.S. states if every eligible individual received full benefits from seven key safety net programs, highlighting significant decreases in overall and child poverty.
Government agencies at all levels collect administrative data in the course of their day-to-day operations. While such information has been used to determine effectiveness through program evaluations for many years, program administrators view it increasingly as a valuable resource that can also be used to improve program performance. For example, administrative data from employment and public benefits programs such as Temporary Assistance for Needy Families (TANF) can offer insights into families’ unmet needs and ways to improve services.
APHSA established a working group to identify strengths, barriers, and opportunities for better system alignment in human services for young parents and children, leading to the development of a roadmap to support meaningful systems-level changes.
American Public Human Services Association (APHSA)
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
This GitHub repository includes resources that users of the UI wage data toolkit may find helpful. It covers a variety of topics, including equity, data security, programming, and data QC tips. It also serves as a place for our team to continue to post information that the TANF Data Collaborative (TDC) pilot sites found useful during our partnerships with them.
This guide outlines how states can use TANF funds to provide direct cash assistance to families, particularly through flexible mechanisms like nonrecurrent short-term benefits (NRSTs).
This article discusses Code for America’s research into the user experience of applying or Medicaid, SNAP, TANF, WIC, and LIHEAP in the United States. They found that user experience applying for benefits programs varies greatly by (and often within) each state.
The Texting Playbook provides guidance and well-researched strategies to help state agencies implement texting in support of Medicaid, SNAP, WIC, and other benefits programs. It provides an overview of how to start texting clients; the types of messages to send, including real examples; Federal Communications Commision (FCC) policy guidance; how to encourage opt-ins and collect consent; how to avoid coming across as spam; and a cost analysis of texting.
