Benefits Program: SNAP: Supplemental Nutrition Assistance Program
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Analysis of Robotic Process Automation in SNAP: Three Case Studies
This study evaluates the use of RPA technology by three states to automate SNAP administration, focusing on repetitive tasks previously performed manually.
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Integrated Service Delivery (ISD) Product Office Charter
This charter defines the goals, scope and organization of the “Integrated Service Delivery (ISD) Product Office” charged with planning, implementing, governing, and managing all business transformation, change, and systems modernization efforts related to integrated service delivery, focused initially on integrated eligibility and enrollment.
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The Benefits Cliff Dilemma: Navigating Wage Increases and Public Benefits
The goal of the brief is to encourage policy makers and employers to consider benefits cliffs as they look to create mandatory wage increases, with a look at a legislative action in NYC.
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What We Measure Matters: Enhanced Performance Metrics for SNAP and Medicaid Would Promote a More Human-Centered Delivery System
This report advocates for implementing human-centered performance metrics in SNAP and Medicaid to enhance service delivery and user experience.
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Helping People with Low Incomes Navigate Benefit Cliffs: Lessons Learned Deploying a Marginal Tax Rate Calculator
This report details findings and lessons from a project to develop a calculator to help people anticipate how a change in earnings from employment would affect their net income and information on their estimated effective marginal tax rate.
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Administrative Burdens and Economic Insecurity Among Black, Latino, and White Families
This study investigates how administrative burdens influence differential receipt of income transfers after a family member loses a job, looking at Unemployment Insurance, Temporary Assistance for Needy Families, and the Supplemental Nutrition Assistance Program.
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A Safety Net with 100 Percent Participation: How Much Would Benefits Increase and Poverty Decline?
This analysis explores the potential reduction in poverty rates across all U.S. states if every eligible individual received full benefits from seven key safety net programs, highlighting significant decreases in overall and child poverty.
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Popular Support for Balancing Equity and Efficiency in Resource Allocation
This study examines public attitudes toward balancing equity and efficiency in algorithmic resource allocation, using online advertising for SNAP enrollment as a case study.
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Human-Centered, Machine-Assisted: Ethically Deploying AI to Improve the Client Experience
In this interview, Code for America staff members share how client success, data science, and qualitative research teams work together to consider the responsible deployment of artificial intelligence (AI) in responding to clients who seek assistance with three products.
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SNAP BBCE History
State broad-based categorical eligibility (BBCE) changes from 2010-2023
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Screened & Scored in the District of Columbia
This report by EPIC investigates how automated decision-making (ADM) systems are used across Washington, D.C.’s public services and the resulting impacts on equity, privacy, and access to benefits.
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MOU for Data Sharing Between New Jersey Department of Human Services and New Jersey Department of Health
This MOU establishes data sharing protocols between New Jersey's WIC and SNAP programs.