Benefits Program: Paid Leave
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Why human-centered testing is crucial to building government software
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
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Project Snapshot: ACCESS NYC & Benefits Screening API
The NYC Mayor’s Office for Economic Opportunity (NYC Opportunity) developed the NYC Benefits Platform, including ACCESS NYC, to help residents easily discover and check eligibility for over 80 social programs.
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2022 Benefits Scorecard
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
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ACCESS NYC Github
Github page with ACCESS NYC’s code for benefits outreach and eligibility.
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Implementing Paid Family and Medical Leave: Lessons for State Administrators from Research in New Jersey
The "Implementing Paid Family and Medical Leave" report examines New Jersey's experience with paid leave programs, offering insights and recommendations for effective policy design and implementation.
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Impact of Paid Family and Medical Leave in Washington
This brief estimates of benefits, costs, interactions with other means tested programs, and impact on poverty for the paid family and medical leave program.
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California Employment Development Department: User Persona Scoring
This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.
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California Employment Development Department: Identity Proofing Demo Day Presentation
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
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California Employment Development Department: Identity Proofing Demonstration Day Flyer
This flyer provides an overview of CA EDD's Identity Proofing Demo Day approach and agenda.
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NYC Benefits Platform: Benefits and Programs Dataset
Data provided by the NYC Mayor’s Office for Economic Opportunity regarding benefit, program, and resource information for over 80 health and human services available to NYC residents in all eleven local law languages.
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ACCESS NYC
ACCESS NYC is an online public screening tool that residents can use to determine the City, State, and Federal health and human service benefit programs for which they are eligible.
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Want to design policies that really work? Test them on the users who need them first
A step-by-step guide to how New Jersey used plain language and user-testing to improve the state’s paid family and medical leave program