This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.
State of California Employment Development Department (EDD)
While millions of workers have gained access to PFML, the lack of uniformity in mandatory PFML programs created a growing patchwork of state laws, differing on nearly 30 policy components across four key areas: substantive benefits, financing, eligibility, and administrative requirements.
A case study documenting how a modular API layer was built to support a state-level paid family and medical leave program, improving interoperability, scalability, and user experience.
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
State of California Employment Development Department (EDD)
The "Implementing Paid Family and Medical Leave" report examines New Jersey's experience with paid leave programs, offering insights and recommendations for effective policy design and implementation.
ACCESS NYC is an online public screening tool that residents can use to determine the City, State, and Federal health and human service benefit programs for which they are eligible.
The NYC Mayor’s Office for Economic Opportunity (NYC Opportunity) developed the NYC Benefits Platform, including ACCESS NYC, to help residents easily discover and check eligibility for over 80 social programs.
