This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.
State of California Employment Development Department (EDD)
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
The NYC Mayor’s Office for Economic Opportunity (NYC Opportunity) developed the NYC Benefits Platform, including ACCESS NYC, to help residents easily discover and check eligibility for over 80 social programs.
