This roadmap provides a vision and plan for how to deliver modernized integrated eligibility and enrollment for health and human services using human-centered design, modular approaches to replacing legacy technology, change management, and iterative product processes.
This analysis explores the potential reduction in poverty rates across all U.S. states if every eligible individual received full benefits from seven key safety net programs, highlighting significant decreases in overall and child poverty.
This piece highlights promising design patterns for account creation and identity proofing in public benefits applications. The publication also identifies areas where additional evidence, resources, and coordinated federal guidance may help support equitable implementations of authentication and identity proofing, enabling agencies to balance access and security.
This expansive toolkit provides guidance, real world examples, and resources to help TANF and child support programs engage the families they serve in improving service delivery, policy, and program operations.
The Performance.gov team hosted a webinar featuring federal customer experience (CX) changemakers from across government and focused on the nine CX projects that aim to address pain points learned about through human-centered design research.
This toolkit provides resources for training and technical assistance (T/TA) providers in the Child Care Technical Assistance Network (CCTAN) to help State, Territory, and Tribal CCDF Lead Agencies be prepared to conduct equity assessments.
APHSA established a working group to identify strengths, barriers, and opportunities for better system alignment in human services for young parents and children, leading to the development of a roadmap to support meaningful systems-level changes.
American Public Human Services Association (APHSA)
This Urban Institute report examines how public investments in children's health, education, and welfare yield significant short- and long-term benefits for both individuals and society.
In this report, the U.S. Chamber of Commerce Foundation examines benefits cliffs – the loss of eligibility for public safety-net programs and benefits they provide as income rises above eligibility limits.
This brief provides a summary of potential federal funding sources and programs that can be used to support programs specifically targeted towards young families. While this list is not exhaustive, it highlights major sources that can serve as a starting point for braiding and blending of funding to create comprehensive programming to serve young families.
American Public Human Services Association (APHSA)
This resource provides guidance on streamlining enrollment across public benefit programs to improve efficiency, reduce administrative burdens, and enhance access for eligible individuals and families.
