Author: Sara Soka
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Text to Connect: Strategy + Content for Using Text Message Outreach to Reduce SNAP Churn
Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
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Text to Connect: Planning a Text Message Program to Reduce SNAP Churn
This guide outlines how to scope and plan a text messaging program.
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Benefits Enrollment Field Guide
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences. It examines online enrollment for Modified Adjusted Gross Income (MAGI) Medicaid, SNAP, TANF, the Child Care Assistance Program (CCAP), and WIC.
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Using Human-Centered Design to Integrate Benefit Applications
This guide illustrates how agencies can use human-centered-design practices to revise and integrate benefits applications.
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Text to Connect: Engineering + Technology Requirements for Using Text Message Outreach to Reduce SNAP Churn
This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
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Incremental Steps to Integrated Benefits
This guide outlines ideas for launching an integrated benefits application in stages, and strategies to pilot new tools.
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Minnesota: Rolling Out an Integrated Benefits Application in Stages
Minnesota is a good example of an organization that started small in its drive to integrate benefits programs. For instance, its recent statewide rollout of its online integrated benefit application website, MNbenefits.mn.gov, started as a pilot in 2020 with Code for America. The pilot encompassed two counties including Hennepin County, where Minneapolis is located. The pilot later expanded to four counties, then 16 and a tribal nation. The final roll out, which took 12 months to implement, included the state’s 87 counties and three tribal nations.
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Build and Fund Staff Capacity in Your Government Agency to Integrate Benefits
This resource guide outlines one approach to integrating benefits: building the in-house capacity to champion and supervise benefits integration.
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Text to Connect: Using Text Message Outreach to Reduce SNAP Churn (Full Guide)
This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.
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Cross Training Government Staff and Community Assisters on Multiple Benefits
The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
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Text to Connect: Evaluation of your Text Messaging Program to Reduce SNAP Churn
This guide focuses on designing an evaluation plan to assess the impact of a text messaging program.