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Centering Workers—How to Modernize Unemployment Insurance Technology

This report, jointly authored by The Century Foundation, the National Employment Law Project, and Philadelphia Legal Assistance, presents the findings of an intensive study of state efforts to modernize their unemployment insurance (UI) benefit systems. This is the first report to detail how UI modernization has altered the customer experience. It offers lessons drawn from…

Organization: The Century Foundation

Authors: Julia Simon-Mishel, Maurice Emsellem, Michele Evermore, Ellen Leclere, Andrew Stettner, Martha Coven

Published Year: 2020

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This report, jointly authored by The Century Foundation, the National Employment Law Project, and Philadelphia Legal Assistance, presents the findings of an intensive study of state efforts to modernize their unemployment insurance (UI) benefit systems. This is the first report to detail how UI modernization has altered the customer experience. It offers lessons drawn from state modernization efforts and recommends user-friendly design and implementation methods to help states succeed in future projects.