Resource Automation + AI Robotic Process Automation

Use Cases for Robotic Process Automation in UI Claims Processing

For the past year, modernization teams at the Department of Labor (DOL) have been helping states identify opportunities to automate rote, non-discretionary, manual tasks, with the goal of helping them speed up the time that it takes to process claims. This post provides more context on Robotic Process Automation (RPA) and potential use cases in…

Organization: U.S. Department of Labor (DOL)

Authors: Nikki Zeichner, Amy Perez

Published Year: 2023

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For the past year, modernization teams at the Department of Labor (DOL) have been helping states identify opportunities to automate rote, non-discretionary, manual tasks, with the goal of helping them speed up the time that it takes to process claims. This post provides more context on Robotic Process Automation (RPA) and potential use cases in unemployment insurance.