2023 Archives - Page 25 of 27 - Digital Government Hub

Human-Centered Design

Customer Experience Principles for Unemployment Insurance

The blog post sets up a foundational perspective on CX principles for the state UI agencies.

U.S. Department of Labor (DOL)
2023

Management

Executive Order No. 614: Establishing the Digital Accessibility and Equity Governance Board

Executive Order in the Commonwealth of Massachusetts establishing the Digital Accessibility and Equity Governance Board

Commonwealth of Massachusetts
2023

Talent + Hiring

Senior Fullstack Software Engineer

This is a job description for the role of Senior Fullstack Software Engineer from the San Francisco Digital Services.

San Francisco Digital Services
2023

Digitizing Policy + Rules as Code

Rules as Code Frameworks and Tools

There are frameworks available that could inform the standardization of communicating rules as code for U.S. public benefits programs. The Airtable communicates the differences between the frameworks and tools. Each entry is tagged with different categories that identify the type of framework or tool it is.

Beeck Center for Social Impact + Innovation
2023

Automation + AI

Government Uses of AI Repository

A repository of artificial intelligence (AI) use cases from U.S. federal government agencies

2023

Strategy

City of San Jose IT Department Generative AI Guidelines

Guidelines on the use of generative AI in the City of San Jose, CA.

City of San Jose
2023

Management

Pennsylvania Executive Order 2023-08 – Bolstering Service Delivery Through a Digital Experience Strategy

Executive Order issued by Pennsylvania Governor Josh Shapiro bolstering service delivery through the creation of a digital experience strategy

Commonwealth of Pennsylvania
2023

Digital Identity

DRAFT EU-US TTC Digital Identity Mapping Exercise Report

Report providing the preliminary results of the initial transatlantic mapping exercise

National Institute of Standards and Technology (NIST)
2023

Automation + AI

City of Lebanon Use of Artificial Intelligence Policy

First Artificial Intelligence (AI) Policy in the City of Lebanon, NH

City of Lebanon
2023

Digital Identity

California Employment Development Department: User Persona Scoring

This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.