The Massachusetts Digital Accessibility and Equity Strategic Plan is a three-year roadmap designed to ensure that all state digital services, websites, and IT products are fully accessible to residents and employees, particularly those with disabilities.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
An article examining how automation and AI are being used in welfare systems, arguing that digital benefits administration often reproduces longstanding patterns of surveillance, exclusion, and inequality.
This presentation shares user experience research on the challenges, priorities, and opportunities for improving the journey of Bay Area residents seeking affordable housing.
This webpage from the U.S. Department of Labor (DOL) provides guidance on improving mobile usability for Unemployment Insurance (UI) systems to enhance customer experience and accessibility.
Are you experienced in design, development, and configuration of systems? The Governor's Office of Administration is seeking Informational Technology Executive 3 to join our team in the Digital Experience PA team. This is your chance to work with a wide range of technologies supporting the commonwealth digital experience objectives. Apply today!
A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
An overview of current technology systems used by WIC agencies nationwide, highlighting trends, challenges, and opportunities for modernization to improve program efficiency and participant experience.
A public sector job posting for Franklin County’s Director of Digital Experience role, focused on leading human-centered digital transformation and modernizing government service delivery platforms.
This resource is a communications toolkit designed to help states and stakeholders inform Medicaid and CHIP recipients about the eligibility renewal process, ensuring they take necessary steps to maintain or transition to alternative health coverage.
