Described as the “public’s one account for government,” this U.S. government website allows users to use one account and password for secure, private access to participating government agencies.
Benefits Data Trust (BDT) is a nonprofit that connects people to public benefits through a streamlined, phone-based application system called Benefits Launch, which reduces redundant questions and speeds up the process for multiple programs. BDT's approach, supported by a custom-built rules engine, has facilitated over 800,000 benefit enrollments, helping secure over $9 billion for eligible households across seven states.
This OPRE brief provides strategies for enhancing cultural responsiveness in social service agencies, focusing on improving services for diverse communities through organizational change, staff development, and culturally informed program design.
U.S. Department of Health and Human Services (HHS)
In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
U.S. Department of Health and Human Services (HHS)
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
Issued on February 2, 2023, this Executive Order provides guidance to combat discrimination and advance equal opportunity, including by redressing unfair disparities and removing barriers to government programs and services.
The document outlines revisions to OMB's SPD No. 15, which updates the standards for collecting and presenting federal race and ethnicity data, including the integration of race and ethnicity questions, the addition of a MENA category, and requirements for more detailed data collection.
This report explores innovative solutions and insights from CMS Innovation Center's Hackathon series to address the unique healthcare challenges faced by rural, Tribal, and geographically isolated communities.
The "Public Sector AI Playbook" provides public sector officers with practical guidance on adopting and implementing AI technologies to improve government operations, service delivery, and policymaking.
