Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's integrated online application that includes SNAP and Medicaid.
The design system for NYC Opportunity's digital products. It is ideally suited for building catalogs of City services and online applications, providing simple and flexible CSS and JavaScript-based components and utilities for building user interfaces quickly and easily.
This is a job description for the role of Communications Design Fellow from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
MyFile NYC is a digital platform that allows New York City residents experiencing homelessness to securely store, share, and manage vital documents with the Department of Homeless Services, streamlining the process of establishing eligibility for public benefits. This pilot, launched in 2022, aims to improve service access by reducing barriers like communication and documentation challenges, while allowing users control over their information.
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
This impact report showcases how the city used technology to expand digital equity, modernize services, and responsibly deploy emerging tech to better serve New Yorkers.
New York City Office of Office of Technology and Innovation (OTI)
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provide new insights into people’s experiences with digital identity processes and technology in public benefits. This report details the project’s findings, directly highlighting the voices of beneficiaries through videos and photos.
A practical toolkit that provides plain-language writing resources, checklists, and guidance to help government and public-service teams write content that is clear, accessible, and centered on community needs.
