Procurement
Many government agencies work with third-party vendors to deliver services and digital systems, but careful consideration must be paid to include human-centered processes and use flexible software that won’t quickly become outdated.
Buying and managing services
Agency leaders are tasked with deciding which services to prioritize, selecting vendors, and managing vendor relationships, all while continuing to deliver public services. The resources on this page are meant to help agency leaders appropriately scope vendor contracts to achieve dignified digital services that are built with guidance from the people who use and deliver them, and are continuously improved over time.
This page provides details about and considerations for procuring, contracting, and managing third-party vendors, as well as the steps to take in order to develop design and technology capacities within your own agency.
Subtopics
Explore our 2 procurement subtopics below.
Buying Design Services
Buying Tech Services
How to Get Started
We recommend these resources as a starting place for procurement to achieve dignified digital services
De-risking Guide: Budgeting and overseeing tech projects
Guide by 18F explaining how to minimize the risk of policy failure when selecting technology vendors.
Exiting Technology Projects
This booklet is designed to help procurement officers and other stakeholders ensure continuity of service, enable seamless future technology upgrades, and plan for contingencies. You can use it to evaluate a prospective vendor contract or bid, or to document how a project went.
Defining a Roadmap for Procurement Transformation in Syracuse
Post from the Syracuse Procurement Team discussing their work in transforming procurement in Syracuse, NY.
Procurement for Public Benefits
Reconceptualizing Public Procurement to Strengthen State Benefits Delivery and Improve Outcomes
Drawing on interviews and convenings with experts and practitioners from the field of public interest technology, this report contains recommendations across five core priority action areas for cross-sector innovation and collaboration to improve state benefits systems through procurement practices.
Contracting for Transformation Toolkit
Tangible tools, scoring guides and strategies to embed equity and wellbeing into your procurement process. Designed for human services with opportunities to apply these principles to other fields.
Launching New Digital Tools for WIC Participants
Toolkit to help agencies administering WIC become more informed purchasers of digital tools for WIC participants.
Discover All of Our Procurement Resources
Below you can see the latest items and the most popular. Click View More to see all resources and examples.
