City of Saint Paul's website for community members to sign up to participate in paid research opportunities in order to test and provide feedback on the design of digital services and products.
This guide touches on everything from Code for America’s core research philosophy, to our approach to ethics and trauma-informed research, to specific research methods. It also includes plenty of practical tips on planning and executing research, as well as how to synthesize your findings into action.
The paper hopes to stimulate discussions towards an ethical protocol for better practice in BI experiments and provide a useful resource to those working on, or interested in, BI research.
Dana Chisnell describes work leading a team of researchers to interview people from across the US on their experiences applying for unemployment and other benefits during the pandemic.
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
The Sprint 2 Report: Michigan UI Claimant Experience by Civilla and New America examines challenges in Michigan’s unemployment insurance (UI) system and provides human-centered design recommendations to improve accessibility, clarity, and user experience.
