User research requires working as a team, since it necessitates running sessions with participants, observing and moderating research sessions, analyzing and synthesizing results, as well as communicating results effectively.
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.
A blog post highlighting how youth employment interns contributed to shaping and co-designing the Youth Connector project by leading research, feedback sessions, and design testing to ensure the platform reflects youth needs.
The Digital Service Network (DSN) spoke with Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.
Better designs should never come at the cost of another person’s wellbeing. Informed consent is a fundamental part of an ethical research program, which respects participants and protects them from harm.
This toolkit is designed to support government agencies in evaluating the effectiveness of their public participation and community engagement (PPCE) activities.
