Dana Chisnell describes work leading a team of researchers to interview people from across the US on their experiences applying for unemployment and other benefits during the pandemic.
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
City of Saint Paul's website for community members to sign up to participate in paid research opportunities in order to test and provide feedback on the design of digital services and products.
The Equitable Community Engagement Toolkit is a toolkit created by City of Philadelphia engagement practitioners and community members to help improve equitable collaboration with the community the City serves.
City of Philadelphia Office of Civic Engagement and Volunteer Service
The Othering & Belonging Institute offers insight into research processes. The article is a part of the Institute's Transformative Research Toolkit, which focuses on centering lived experiences, valuing diverse ways of knowing, and influencing narratives and policies.
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
