User Research Archives - Page 2 of 8 - Digital Government Hub

User Research

Barriers to Government’s Adoption of User-centered Design — And How To Address Them

In this article we’ll provide an overview of four of the most common barriers heard, and how federal agencies might go about addressing them.

U.S. General Services Administration (GSA)
2019

Human-Centered Design

A Review of Human-Centered Design in Human Services

In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.

U.S. Department of Health and Human Services (HHS)
2022

Human-Centered Design

Uncovering the joys and pains of getting a special event permit

How the Baltimore Digital Services conducted user research to improve Special Event permitting

Baltimore City Digital Services
2024

User Research

User Testing for Community-Focused Design

Example of call for user experience participation from the City of St. Paul, Minnesota.

City of Saint Paul
2022

User Research

City of St. Paul User Experience Participation Legislation

Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.

City of Saint Paul
2022

Communications

Want to design policies that really work? Test them on the users who need them first

A step-by-step guide to how New Jersey used plain language and user-testing to improve the state’s paid family and medical leave program

New America
2021

Talent + Hiring

Design Researcher

This is a job description for the role of Designer Researcher from the Canadian Digital Service (CDS).

Canadian Digital Service (CDS)

Human-Centered Design

Sprint 2 Report: Michigan Unemployment – Improving the delivery of unemployment insurance benefits

The Sprint 2 Report: Michigan UI Claimant Experience by Civilla and New America examines challenges in Michigan’s unemployment insurance (UI) system and provides human-centered design recommendations to improve accessibility, clarity, and user experience.

Civilla
2020

Human-Centered Design

DAHLIA Project Presentation

This 2015 project presentation outlines the vision, research, and product requirements for DAHLIA, San Francisco’s online platform to centralize and simplify affordable housing searches and applications.