Topic: User Research
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Talent + Hiring 
Research and Evaluation Practice Lead
This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
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Accessibility 
How to plan a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you create a robust plan to promote a successful usability test.
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Accessibility 
How to conduct a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
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Talent + Hiring User Experience Researcher
This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
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User Research 
Planning Your Research Process
The Othering & Belonging Institute offers insight into research processes. The article is a part of the Institute's Transformative Research Toolkit, which focuses on centering lived experiences, valuing diverse ways of knowing, and influencing narratives and policies.
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User Research 
A Gov How-To Guide For Recruiting User Research Participants
The U.S. Digital Response (USDR) developed a guide for recruiting user research participants for user research in a government setting.
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Human-Centered Design 
Digital Services Playbook
The Digital Services Playbook by the U.S. Digital Service outlines 13 essential principles for effective digital projects. The 13 key "plays" are drawn from successful practices from the private and public sectors. The playbook aims to help government agencies create user-centric, efficient digital services that meet citizens' needs and enhance overall delivery.
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Human-Centered Design 
Gathering feedback with customer panels
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
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Human-Centered Design 
Customer experience and human-centered design
Customer experience is the application of design within a business context to craft the human experience.
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Human-Centered Design 
Civic User Research Playbook
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
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Human-Centered Design 
Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
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Communications 
How we’re building GC Forms: Our 4 accessible approaches
Blogpost from the GC Forms product team sharing thoughts and tips on the team’s 4 approaches to building in accessibility from the start