The Assessing Your WIC Certification Practices guide by the Center on Budget and Policy Priorities (CBPP) provides state and local WIC agencies with a framework to evaluate and improve their certification and enrollment processes to enhance access and participation.
Key functionalities and design elements recommended for creating effective online WIC applications, focusing on usability, accessibility, and compliance to improve participant experience and streamline agency operations.
In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
U.S. Department of Health and Human Services (HHS)
The Digital Service Network (DSN) spoke with three staff members from the Digital Transformation Team in Montgomery County Public LIbraries—Maddie Schellhardt, Raymond Bryson, and Emily Lamancusa, to learn more about the county's efforts to advance digital service delivery and inclusion
This blog describes how 18F adopted a new illustration library (“18F Folks”) based on Open Peeps, to better represent diversity, context, and human experiences in their visual communications.
This blog discusses the 988 Suicide and Crisis Lifeline, a nationwide initiative aimed at providing accessible, immediate support for individuals experiencing mental health crises through the easy-to-remember number 988.
These Figma artifacts illustrate the end-to-end design of Boston’s digital mattress recycling service, including resident scheduling flows, mobile interfaces, alerts, and design system components.
The Montgomery County Public Libraries (MCPL) website redesign plan outlines how to improve user access to resources through inclusive design and better navigation. It also shares goals of best practices in UX design with the public library community to promote digital equity. The project involves collaboration with the MCPL Digital Strategies Team and other partners, focusing on redesigning content for early literacy, teens, and children.
