This executive order establishes a statewide effort to enhance accessibility by requiring all state agencies to use clear, concise, and easily understandable language in written communications.
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.
A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
This Executive Order mandates citywide actions to make government information more inclusive, accessible, and understandable through digital accessibility and plain language initiatives.
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
