Topic: Human-Centered Design
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Human-Centered Design Engaging People with Lived Experience to Improve Federal Research, Policy, and Practice
This webpage links to materials ASPE has prepared as it leads work on how federal agencies and programs can meaningfully and effectively engage people with lived experience.
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Management Building Innovative Digital Services Municipal Action Guide
A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
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Human-Centered Design Universal Design 101 Recording
Initially created for and shared with staff at the Administration for Children and Families, this webinar provides an introduction to Universal Design, covering plain language, accessibility, user research, and Agile development.
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Human-Centered Design City of Seattle Web Accessibility Page
Webpage to describe the City of Seattle's requirements for all public-facing websites and web applications.
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Human-Centered Design Recoding America at BenCon 2023
Jennifer Pahlka, Deputy CTO in President Obama’s Administration and author, shares her new book, Recoding America on how government must be equipped for digital delivery in order to meet ambitious policy goals. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
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Human-Centered Design Lightning Talks at BenCon 2023
Lightning talks on innovative ideas, approaches, and pilots to understand and improve benefits delivery. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
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Automation + AI The Equitable Tech Horizon in Digital Benefits Panel
Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.
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Policy Tackling the Time Tax: How the Federal Government Is Reducing Burdens to Accessing Critical Benefits and Services
This report summarizes progress made with agencies and members of the public to identify and reduce burdens that individuals, families, and small businesses face every day when interacting with government programs.
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Talent + Hiring Managing Director – City Design Studio
Job description for the City of Tulsa, OK Managing Director - City Design Studio role
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Diversity, Equity + Inclusion Mass Layoff in Maine: Lessons Learned from the Maine Department of Labor and Peer Workforce Navigators
This report explores the Maine Department of Labor’s (MDOL) remarkable response to this layoff through collaboration with the Peer Workforce Navigator project—a coalition of community-based organizations in partnership with the MDOL—which made a huge difference in the lives of these laid off workers. The report also examines aspects of the state’s unemployment insurance (UI) system that might be improved to account for similar situations in the future.
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Human-Centered Design City of Philadelphia Equitable Community Engagement Toolkit
The Equitable Community Engagement Toolkit is a toolkit created by City of Philadelphia engagement practitioners and community members to help improve equitable collaboration with the community the City serves.
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Human-Centered Design Customer Experience Principles for Unemployment Insurance
The blog post sets up a foundational perspective on CX principles for the state UI agencies.