Topic: Human-Centered Design
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Real-Time Child Care Data in Iowa: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.Â
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Maryland Digital Playbook
The playbook is a comprehensive guide developed by the Maryland Department of Information Technology to assist state agencies in creating consistent, user-centered, and accessible digital services.
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InnovateUS Human-Centered Design Asynchronous Course
This course gives participants a substantive overview of the human-centered design framework and offers opportunities to practice applying concepts from the course to your work.
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OMB Circular No. A-11, Section 280 – Managing Customer Experience and Improving Service Delivery
This guidance provides detail on activities to be conducted by designated High-Impact Service Providers (HISPs) under the Executive Order on Customer Experience.
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BenCon 2024 Recap
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.
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Visions for the Future at BenCon 2024
Leaders share their aspirations for excellence in digital benefits delivery and their reflections on BenCon and the work ahead.
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Procurement Transformation in Syracuse: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with API Director Nicolas Diaz Amigo, GPL Fellow Mia Capone, and OMB Director Timothy Rudd to learn more about the City of Syracuse's multi-year procurement transformation initiative.
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Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
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FACT SHEET: Building Digital Experiences for the American People
Fact sheet associated with policy guidance from the Office of Management and Budget (OMB) providing guidance on "The Delivering a Digital-First Public Experience."
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Service Design Strategist
This is a job description for the role of Service Design Strategist from the City of Philadelphia Office of the Chief Administrator (CAO).
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Design Researcher
This is a job description for the role of Designer Researcher from the Canadian Digital Service (CDS).
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Visual Designer
This is a job description for the role of Visual Designer from the 18F.