Topic: Human-Centered Design
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How we’re building GC Forms: Our 4 accessible approaches
Blogpost from the GC Forms product team sharing thoughts and tips on the team’s 4 approaches to building in accessibility from the start
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Service Designer
This is a job description for the role of Service Designer from the Canadian Digital Service (CDS).
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Design Director – Supervisory IT Specialist
This is a job description for the role of Design Director - Supervisory IT Specialist from the 18F.
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Visual Designer
This is a job description for the role of Visual Designer from the State of California.
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Service Design Strategist
This is a job description for the role of Service Design Strategist from the City of Philadelphia Office of the Chief Administrator (CAO).
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Research and Evaluation Practice Lead
This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
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How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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Problem Identification & Definition Workshop Miro
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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Visions for the Future at BenCon 2024
Leaders share their aspirations for excellence in digital benefits delivery and their reflections on BenCon and the work ahead.
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Problem Identification & Definition Workshop Miro
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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Working Virtually With Families of LGBTQ+ Youth
This tip sheet offers strategies for effectively supporting families of LGBTQ+ youth through virtual engagement.
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Working With Families of LGBTQ+ Youth
This tip sheet provides guidance for child welfare staff on effectively supporting families of LGBTQ+ youth through in-person engagement.