This session from FormFest 2024 focused on human centered form improvements from the City of Reykjavik and the German Digital Service’s form simplification project.
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This report provides human-centered design templates and implementation guidance to help states integrate Medicaid work requirement questions into benefits applications while minimizing administrative burden and coverage loss.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
This report outlines the guiding principles, policy priorities, and tools for the National Collaborative for Integration of Health and Human Services, aimed at improving health and well-being outcomes through the integration of health care and human services programs.
American Public Human Services Association (APHSA)
An outline of the opportunities for modernizing SNAP to better meet participant needs by streamlining enrollment, improving digital access, and enhancing coordination with other safety net services.
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.
The Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University and Public Policy Lab co-hosted a webinar presenting breaking research on beneficiary experiences with digital identity processes in public benefits.
This report highlights lessons learned from improving economic stability and well-being outcomes for young parent families, focusing on interagency collaboration, community engagement, data-driven improvement, and aligned services to guide future efforts.
This report analyzes the impact of waivers that allowed WIC participants to be certified without in-person visits during the COVID-19 public health emergency, assessing effects on access, participation, and service delivery.
