Digital Service
Talent + Teams
Governments must recruit, hire, retain, and promote talented employees who use human-centered strategies to deliver digital services that reflect the needs of the people who use them.
Governments are building digital service teams, adding new digital delivery positions, and increasing internal team capacity to deliver digital services that reflect the needs of the people who use them.
Explore examples from governments of all shapes and sizes to draft effective job descriptions for new digital roles, learn more about digital service team sizes and structures, explore workshop guides to build your staff’s digital know-how, and more.
Build Government Digital Delivery Capacity
Governments are recruiting, hiring, retaining, and upskilling talented employees to improve the digital delivery of government services.
Hiring, Retaining, and Upskilling Digital Service Talent in Government: Stories and Strategies from State and Local Leaders
This publication from the Digital Service Network (DSN) explores how state and local leaders are tackling the challenge of finding, keeping, and growing digital service talent in government. Through real-world stories and actionable strategies, it highlights how teams are making the case for digital roles, improving hiring practices, and upskilling staff to build a strong, sustainable digital workforce.
Government Digital Service Team Tracker
The Beeck Center for Social Impact + Innovation’s Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.
Building the Case for Digital Service Talent
Justify the need for digital service talent in your organization.
Impact Reporting by Government Digital Service Teams
A comprehensive analysis of how government digital service teams document and communicate their impact across federal, state, and local levels. This report aims to identify key reporting trends and practices to help teams develop impact narratives that demonstrate their value to stakeholders.
Building Innovative Digital Services Municipal Action Guide
A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
Crafting a Theory of Change for Digital Transformation in Government
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.
Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
Problem Identification & Definition Workshop Miro
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
Recruit + Hire Digital Service Talent
Browse and update government job descriptions as a starting point in your hiring process. Review and adapt interview questions for key digital roles so you’re asking the right questions.
Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
Insights Into Hiring for Digital Service Teams
A report examining hiring practices, challenges, and lessons learned of digital service teams.
Talent Toolkit
This resource provides strategies, practical examples, and templates for attracting, developing, and retaining a high-performing digital service workforce.
Government Titles and Technology Roles
This resource helps tech professionals navigate how their skills and roles align with government job types and titles, providing a starting point for exploring positions within the structured civil service system.
Building Teams That Last
This brief highlights strategies for hiring, retaining, and upskilling digital service teams to ensure long-term success in government.
Tech to Gov Cheat Sheet: Translating Government Titles and Tech Roles
This cheat sheet helps job seekers translate private-sector technology roles and skills into equivalent U.S. government job classifications and titles.
Digital Government Hub Job Descriptions
Explore examples of job descriptions from across the public sector to inspire your next job description.
Content Designer
This is a job description for the role of Content Designer from the San Francisco Digital Services.
Data Analytics Organizational Change Manager
This is a job description for the role of Data Analytics Organizational Change Manager from the State of Ohio.
AI Policy and Programs Manager
This is a job description for the role of AI Policy and Programs Manager for the State of Maryland
Connect Your Digital Service Team With Communities of Practice
Provide meaningful connection and learning opportunities for your digital service teams. The Beeck Center for Social Impact and Innovation offers free communities of practice for government employees. Communities of practice collaborate to address challenges in their field and problem-solve by sharing best practices and cultivating new knowledge to improve practices and outcomes within their context.
Digital Benefits Network: Digital Identity Community of Practice (DI CoP)
Convened by the DBN, the mission of this Community of Practice is to promote the delivery of public benefits to all eligible individuals, including vulnerable populations by informing how digital identity approaches should be used in public benefits delivery. We build towards our mission by bringing together stakeholders with varying levels of familiarity with digital identity from across state, local, tribal and territorial government; federal government; direct service providers; advocacy organizations; academia; and industry to foster shared learning, dialogue, and collaboration.
Digital Benefits Network: Rules as Code Community of Practice (RAC CoP)
The DBN’s Rules as Code Community of Practice (RaC CoP) creates a shared learning and exchange space for people working on public benefits eligibility and enrollment systems — and specifically people tackling the issue of how policy becomes software code. The RaC CoP brings together cross-sector experts who share approaches, examples, and challenges. Participants are from state, local, tribal, territorial, and federal government agencies, nonprofit organizations, academia, and private sector companies.
Digital Service Network: Chief Digital Service Officer Community of Practice (CDSO CoP)
The Chief Digital Service Officer Community of Practice (CDSO CoP) is a closed group designated for leaders of government digital service teams from across North America. This community is not open to people working for private companies or on government contracts.
Digital Service Network: User Experience Research Community of Practice (UX CoP)
The User Experience Research Community of Practice (UX CoP) is an open and safe space for learning and connecting with others in government for support, inspiration, and ideas for bringing and strengthening user research within government. This community is not open to people working for private companies or on government contracts.
State Chief Data Officer (CDO) Network
The DSN also manages the State Chief Data Officer (CDO) network. This is a closed group designated for the top appointed data official in U.S. states. This community is not open to people working for private companies or on government contracts.
All network activities adhere to our Beeck Center Network Community Norms & Code of Conduct.