Service Delivery Area: Workforce
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Human-Centered Design 
Leveraging Technology For Human-Centered One-Stop Workforce Service Delivery
A case study of the Hawai‘i Career Acceleration Navigator — an accessible, data-driven and full-service government platform for unemployed people and other jobseekers to search for jobs and access supportive service benefits.
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Human-Centered Design 
Unemployment insurance modernization: Examples from states and territories in their unemployment insurance modernization journeys
The U.S. Department of Labor is working with states, territories, and the public to develop strategies to continuously improve the nation’s unemployment insurance (UI) systems. All of the work shown on this site to date came from the Claimant Experience Pilot engagement between U.S. Department of Labor, the New Jersey Department of Labor and Workforce Development and the Arkansas Division of Workforce Services funded through ARPA.
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Human-Centered Design 
NJDOL Benefits Eligibility Tool
A beta version of a screening tool that lists benefits programs that New Jersey residents can use to determine what benefits they are eligible for.
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Unemployment Insurance Technology Modernization Act of 2021
A bill proposed by Senator Wyden to modernize the technology for delivering unemployment compensation.
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Policy 
National Unemployment Data Dashboard
This dashboard highlights key performance indicators for UI systems nationwide, including how they perform during the current economic crisis, the impact of the CARES Act benefits expiring, the timeline for which benefits are delivered, demographics of benefits recipients, and total benefits payments.
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Human-Centered Design 
To reimagine unemployment insurance services, start small
Building modular, open-source, human-centered software is necessary to create equitable government services fit for the digital age. Nava emphasizes addressing large scale digital service challenges by building and releasing small, modular software components that are loosely-coupled by well-defined APIs. This enables agencies to quickly and conistently deliver services that help people immediately, whilst also building a flexible foundation for long-term technical evolution.