Service Delivery Area: Benefits
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Digital Identity Better Identity at Five Years: An Updated Policy Blueprint and Report Card
In 2018 the Better Identity Coalition released a Policy Blueprint outlining five key initiatives that to solve the majority of America’s challenges in the digital identity space. This report from 2024 grades progress on each of the original Blueprint’s five key initiatives – as well as the 19 items that were contained in the “action plan” to support those initiatives.
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Automation + AI What’s in a name? A survey of strong regulatory definitions of automated decision-making systems
This post outlines different definitions of automated decision-making systems proposed by scholars and government entities.
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Automation + AI Looking before we leap: Exploring AI and data science ethics review process
This report explores the role that academic and corporate Research Ethics Committees play in evaluating AI and data science research for ethical issues, and also investigates the kinds of common challenges these bodies face.
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Automation + AI Controlling Large Language Models: A Primer
Concerns over risks from generative artificial intelligence systems have increased significantly over the past year, driven in large part by the advent of increasingly capable large language models. But, how do AI developers attempt to control the outputs of these models? This primer outlines four commonly used techniques and explains why this objective is so challenging.
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Digital Identity Digital Identities and Verifiable Credentials
This article discusses the challenges of today’s centralized identity management and investigates current developments regarding verifiable credentials and digital wallets.
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Automation + AI Closing the AI accountability gap: defining an end-to-end framework for internal algorithmic auditing
This paper introduces a framework for algorithmic auditing that supports artificial intelligence system development end-to-end, to be applied throughout the internal organization development lifecycle.
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Automation + AI Disability, Bias, and AI
This report explores key questions that a focus on disability raises for the project of understanding the social implications of AI, and for ensuring that AI technologies don’t reproduce and extend histories of marginalization.
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Digital Identity What is a (Digital) Identity Wallet? A Systematic Literature Review
There is a growing interest in the concept of digital wallets, but no generally accepted definition of the concept or its features. This systematic review examines prior studies to offer a definition of digital identity wallets.
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Digital Identity Digital Identity and Inclusion: Tracing Technological Transitions
This article explores technological transformations underway in the digital identity sector.
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Policy Fewer Burdens but Greater Inequality? Reevaluating the Safety Net through the Lens of Administrative Burden
This paper examines changes in administrative burden in U.S. social safety net programs, or the negative encounters with the state that people experience when trying to access and use the benefits for which they are eligible. While overall burdens have declined in most targeted programs, there is evidence of increasing inequality regarding who faces these burdens.
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Human-Centered Design Improving Unemployment Insurance Applications with CX Principles
This resource contains principles and examples of high-impact improvements to consider making in different parts of the online application. CX principles for online applications describes broadly applicable best practices that when implemented across the various sections of an online application can increase claimant self-service and reduce the need for interventions from state agency staff. The employer and occupation sections highlight promising improvements within these sections to collect employment history, reason for filing for unemployment (separation information), and a claimant’s occupation. Gathering the information for these sections is particularly complex for claimants and state agencies alike.
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Digitizing Policy + Rules as Code Understanding Law as Code
This course from the European Commission aims to provide participants with a comprehensive understanding of Law as Code and its relationship to digital-ready policymaking.