Service Delivery Area: Benefits
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A Review of Human-Centered Design in Human Services
In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
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Seeding policy: Viral cash and the diverse trajectories of basic income in the United States
This article examines the concept of "viral cash" and suggests that the future growth of basic income programs will depend on advocacy networks rather than traditional policy diffusion across jurisdictions.
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Cutting Child Poverty in Half and More: Pandemic-Era Lessons From Child and Family Advocates and Organizers
This paper discusses the country’s chronic underinvestment in children and resulting outcomes, including new data on poverty rates among young children, is inextricable from the prospects of young children; and the remarkably comprehensive pandemic-era response policies, including which changes contributed most to reducing child poverty.
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Enhancing Cultural Responsiveness in Social Service Agencies
This OPRE brief provides strategies for enhancing cultural responsiveness in social service agencies, focusing on improving services for diverse communities through organizational change, staff development, and culturally informed program design.
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“Find People Where They Are”: Four Experts on the Value of Person-Centered Practices in Benefits Design and Delivery
This blog explores the rise of person-centered insights in policymaking, featuring an overview of its benefits and expert interviews highlighting its crucial role in effectively delivering public benefits and human services.
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Loss of Medicaid Coverage During the Renewal Process
This study examines national trends in the use of and spending on oral anticoagulants among U.S. Medicare beneficiaries from 2011 to 2019.
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Laying New Foundations: An Anti-Racist Framework for Reimagining Medicaid, CHIP, TANF, & CCDF
This report puts forth a visionary framework with principles for anti-racist policymaking, focusing on Medicaid, CHIP, TANF, and CCDF.
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Summer of CX Webinar Series: Improving CX for Benefit Access
This webinar session discusses how to address customer experience challenges presented by digital identity in public benefit programs.
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Summer of CX Webinar Series: CX Metrics for Decision Making
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
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Strategies to Support Young People’s Access to Public Benefits
This Urban Institute report identifies strategies to improve young people’s access to public benefits through targeted outreach, benefit navigation, cross-organizational partnerships, and streamlined eligibility processes.
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Federal Changes Provide New Opportunities to Elevate the Voices of People With Lived Medicaid Experience in Policy Decisions
This article discusses new federal rules that offer state advocates opportunities to amplify the voices of Medicaid enrollees in policy decisions.
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Digital Identity in Public Benefits
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.