Service Delivery Area: Benefits
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Digital Identity Logging In and Providing Proof: A Guide to U.S. Government Actions on Digital Identity
This guide provides a detailed overview summarizing the many initiatives and activities from Congress, the White House, federal agencies, and coalitions which may impact the digital identity landscape in the United States, including at state, local, Tribal, and territorial levels.
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Product Management The Ad Hoc Product Field Guide
This field guide is written for digital services and technology leaders working in government agencies at the federal, state, or local level. It’s meant to highlight the power of product thinking to government digital services. With this guide, agencies can start moving from a project management mindset to a product-based approach to delivering services.
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Human-Centered Design Retooling Find Local Help Using Human-centered Design
When people hit the moment in the HealthCare.gov sign-up process where they need in-person help, they’re likely frustrated and at risk of abandoning the process altogether. To help, Ad Hoc designers on the Centers for Medicare & Medicaid Services (CMS) Find Local Help team extensively researched user pain points and used human-centered design to create a tool that respects the stress users may experience and delivers the information they need as quickly and simply as possible.
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Digitizing Policy + Rules as Code Digital Legal Systems Lab
A vision for place for collaborating on digital law and policy grounded experimentation, case studies ,and moving beyond the theoretical.
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Unemployment Insurance Claim Status Playbook
A U.S. Department of Labor published claim status playbook and model prototype on how to help make states' unemployment insurance claim process efficient and hassle-free.
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Public Benefits Delivery & Consumer Protection
This Issue Spotlight explores the challenges that recipients of public benefits programs offering cash assistance encounter in accessing funds through financial products or services, with a specific focus on assistance provided on prepaid cards.
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Procurement A phased approach to modular contracting
Modular contracting doesn’t just mean that you break one procurement into several pieces. This article shows you how to take a modular approach with a single contract divided up into natural break points.
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Product Management How to use product operations to scale the impact of government digital services
Ad Hoc has found that product operations can help scale impact by putting objective indicators at the center of product decision-making. The team has seen success in supporting product thinking at agencies like the Department of Veterans Affairs (VA), where they made it easier for Veterans to access employment and education assistance and for caregivers to receive needed support.
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Platforms: More value, more quickly, more securely
Adopting a platform strategy should be a key component of how government agencies design and deliver digital services.
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Procurement Modular Procurement: A Primer
This research brief explores the different philosophies and implementation methods of modular procurement, including the advantages and disadvantages of each method, and the cultural and structural changes a procurement office should consider when making the switch to modular procurement.
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Why defining your product is an essential question in government digital services
One of the most important questions in government digital services is "what is our product?". Teams that can identify their products are more likely to prioritize improvements in the best interest of the underlying service. And as a result of their work, Veterans, their family members, seniors, Medicare patients, and others have more successful and efficient interactions with the critical government services they need.
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Digitizing Policy + Rules as Code A Love Letter to the Parliamentary Counsel of the World
A communication piece illustrating the need for a small addition to how government publishes legislation. Examples given for EU and New Zealand law.