Service Delivery Area: Benefits
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Popular Support for Balancing Equity and Efficiency in Resource Allocation
This study examines public attitudes toward balancing equity and efficiency in algorithmic resource allocation, using online advertising for SNAP enrollment as a case study.
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I Am Not a Number
In early 2023, Wired magazine ran four pieces exploring the use of algorithms to identify fraud in public benefits and potential harms, deeply exploring cases from Europe.
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Human-Centered, Machine-Assisted: Ethically Deploying AI to Improve the Client Experience
In this interview, Code for America staff members share how client success, data science, and qualitative research teams work together to consider the responsible deployment of artificial intelligence (AI) in responding to clients who seek assistance with three products.
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Benefits Protection Toolkit
This benefits protection toolkit is a step-by-step guide to develop and integrate a benefits protection strategy into your Direct Cash Transfer (DCT) program design. This toolkit includes a set of customizable templates, letters, and other tools which should be downloaded and modified for your pilot and local context.
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Artificial Intelligence: Background, Selected Issues, and Policy Considerations
This report provides an overview of artificial intelligence (AI), key policy considerations, and federal government activities related to AI development and regulation.
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SNAP BBCE History
State broad-based categorical eligibility (BBCE) changes from 2010-2023
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NIST: AI Risk Management Framework
NIST has created a voluntary AI risk management framework, in partnership with public and private sectors, to promote trustworthy AI development and usage.
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ITEM 10: How a Small Legal Aid Team Took on Algorithmic Black Boxing at Their State’s Employment Agency (And Won)
In June 2022, Legal Aid of Arkansas won a significant victory in their ongoing work to compel Arkansas’ employment agency to disclose crucial details about how it uses automated decision-making systems to detect and adjudicate fraud.
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Government By Algorithm: Artificial Intelligence In Federal Administrative Agencies
Little is known about how agencies are currently using AI systems, and little attention has been devoted to how agencies acquire such tools or oversee their use.
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Dispelling Myths About Artificial Intelligence for Government Service Delivery
The Center for Democracy and Technology's brief clarifies misconceptions about artificial intelligence (AI) in government services, emphasizing the need for precise definitions, awareness of AI's limitations, recognition of inherent biases, and acknowledgment of the significant resources required for effective implementation.
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Defining and Demystifying Automated Decision Systems
Automated decision systems (ADS) are increasingly used in government decision-making but lack clear definitions, oversight, and accountability mechanisms.
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Combatting Identity Fraud in Government Benefits Programs
This post argues that for the types of large-scale, organized fraud attacks that many state benefits systems saw during the pandemic, solutions grounded in cybersecurity methods may be far more effective than creating or adopting automated systems.