This section of the Building Resilience plan outlines strategies to help states modernize outdated unemployment insurance (UI) IT systems, making them more modular, secure, fraud-resistant, and user-centered.
Nava partnered with California's Employment Development Department (EDD) to rapidly develop two cloud-based digital services, enhancing unemployment benefit access during the COVID-19 pandemic.
This report summarizes findings and observations on the implementation of Phase 1 of the U.S. Department of Labor’s Open UI Initiative, highlighting effective strategies, challenges, opportunities, and recommendations for supporting states’ UI modernization efforts.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
This article discusses the various benefits of publicly-funded open-source software. These benefits include fairness and transparency, economic stimulus, and support of the Federal Source Code Policy Agenda.
This HuffPost article investigates the widespread failures of state unemployment websites during the COVID-19 pandemic, highlighting outdated technology, accessibility issues, and the human impact of these systemic breakdowns.
This section of the Department of Labor’s Building Resilience plan focuses on improving customer experience across unemployment insurance (UI) systems by promoting timely, accessible, and equitable service delivery for all claimants.
This internal glossary defines key terms and concepts related to automating enrollment proofs for public benefits programs to support shared understanding among product and policy teams.
Through its work with USDS, California identified key strategies and quick implementation steps to automate federal unwinding waivers that would net the largest impact for Medi-Cal redeterminations.
California Health and Human Services Agency (Cal HHS)
