In this policy brief and video, Michele Gilman summarizes evidence-based recommendations for better structuring public participation processes for AI, and underscores the urgency of enacting them.
NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.
Learn how to use generative AI to quickly create unemployment insurance translations that are accurate, easy to understand, and tailored to your state.
This report shares the progress of the Biden-Harris Administration on health care access, prescription drug affordability, mental health, maternal health, and public health investments.
This report outlines strategies states can adopt to improve access to SNAP, Medicaid, and WIC programs by leveraging policy options, data coordination, and streamlined service delivery.
This site contains resources explaining the 2025 Working Families Tax Cut Act (WFTC) — formally Public Law 119-21, which changes eligibility, financing, and community-engagement requirements for Medicaid and Children’s Health Insurance Program (CHIP).
This publication explains the fundamentals of state IEE systems—including the technology, opportunities, risks, and stakeholders involved. It is a resource for state officials, advocates, funders, and tech partners working to implement these systems.
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
State of California Employment Development Department (EDD)
The Lost in the Labyrinth brief examines how fragmented early care and education (ECE) programs across the U.S. create challenges for families seeking services for young children.
18F, a consultancy within the U.S. General Services Administration, developed a prototype API and pre-screener to model federal SNAP eligibility rules, aiming to simplify benefits access through open-source technology.
beta.gouv.fr, a French government incubator, developed Mes Aides, an online benefits simulator launched in 2014 to help residents assess their eligibility for various social programs, addressing the issue of unclaimed benefits. The tool, built with open-source technology, enabled users to quickly estimate their potential benefits but was later integrated into a broader platform in 2020 following internal government disputes over authority.
