This section of the Building Resilience plan outlines comprehensive strategies to help states prevent, detect, and recover unemployment insurance (UI) fraud while protecting legitimate claimants.
Disparities in Economic Impact Payment (EIP) receipt during the COVID-19 pandemic disproportionately affected low-income households, communities of color, and individuals without tax filing histories.
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include MAGI Medicaid.
The GetCalFresh team, the California Department of Social Services, and the California Secretary of State’s office worked together to create a simplified, accessible voter registration experience with clients. When people come to GetCalFresh.org, they are looking to apply for food assistance, so the state of California did not want voter registration to become an obstacle to the goal of getting food assistance. Thus, rather than directing clients to anther website, they offered to text clients a link to the CA Secretary of State’s voter website with directions on how to register.
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
The team developed an application to simplify Medicaid and CHIP applications through LLM APIs while addressing limitations such as hallucinations and outdated information by implementing a selective input process for clean and current data.
A guide by New America to help cities and states set up cash assistance programs for their residents, based on the Alia Cares platform that the National Domestic Workers Alliance built to run their Coronavirus Cares Fund that provides emergency assistance for home care workers to support them in staying safe and at home to slow the spread of COVID.
Michigan's UIA director, Julia Dale, is leading the agency through transition by prioritizing lived experience, hope, grit, and values. Virginia's SNAP Program Manager, Michele Thomas, highlighted the success of Sun Bucks, a summer EBT child nutrition program that fed over 700,000 kids in its first year.
